What Credit Cards do you accept?
What is your return policy
Can I cancel my order?
I canceled my order but I haven\'t recieved a credit yet. How long do credits take?
Can I return an item that is damaged, defective, or I just don\'t want?
What happens if the item I ordered is no available?
Why was I charged sales tax for my purchase?
How long will it take to revieve my order?
Can I have an order shopped to my P.O. Box?
Can I have an order shipped to a different address?
How are shipping charges calculated?
Where are we located?
Care and Feeding of Your Opal
Ordering Information
Visa,
Mastercard, American Express and Discover/Novus cards are accepted, as
well as debit cards which bear the Visa or Mastercard logo.
What is your return policy?
Your 100% satisfaction
is very important to us! Top priority is taken with every transaction
to result in a pleasant, convenient and successful shopping experience.
If it is not, we are happy to offer a refund on the return of any item
within 30 days of the shipment date or exchange the item for a new one.
To streamline your
return, we ask that you please note the following.
- The product must
be in new, unused, and unworn condition with all original packaging
materials, unused warranty cards, and instructions booklets.
- Call Toll Free
800-654-3259 for a RMA number to write on your Returns Sheet enclosed
with your order.
- Then send it back
US Postal Mail Insured for what you paid.
**Please note - All
returned merchandise after the 30 Day Guarantee Period will incur a 10%
restocking fee. Any custom design made jewelry (with prior consultation
above) will incur a 20% restocking fee to recover some costs. In 20 years
we have had only 3 pieces returned that were custom design and this was
due to client "completely" changing there mind on the previously approved
design to the point where we could NOT accommodate their wishes in the
previous budget. Refunds will be made by company check within 10 days
after receiving your return item. We will refund the purchase price of
the item minus the original shipping costs and any restocking fees as stated
above. Returns and warranties must be sent prepaid and insured for the
full price by a traceable carrier such as United States Postal or Federal
Express.
Can I cancel my order?
Yes, you can, as long as the item has not been received by the customer
or shipped. If the order has already been sent to the customer we will
attempt to cancel the order, but cannot guarantee that the cancellation
will be possible. If you do receive an order that was canceled, accept
delivery of the item and call the Customer Service Center for return instructions.
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I canceled my order but I haven\'t received
a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however,
it may take 7-10 business days for you to receive your credit from us.
All refunds will be issued with checks.
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Can I return an item that is damaged, defective,
or I just don\'t want?
If, within 30 days, you are not satisfied with your purchase, we will
replace the item or provide a credit for the full merchandise amount less
any shipping charges.
Merchandise returned without authorization
will be refused, and the carrier will charge you freight in both directions.
To avoid a restocking charge, please return your merchandise in the original
box and packing materials, including all accessories. Do not destroy or
discard original packing for 30 days. The value of missing accessories
will be deducted from the credit amount of a return.
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What happens if the item I ordered is not
available?
We ship products before the estimated delivery in the vast majority of
cases. On occasion, however, an order may be delayed due to availability
or other circumstances. In the unlikely event there is a change or delay
in filling your order, we will notify you via phone, postal mail or email.
We know that this can be inconvenient, and we will offer you one of the
following alternatives as appropriate to your situation:
Offer an ALTERNATE selection of
equal or greater value.
CANCEL your order. We constantly
update our computer system with new information. On rare occasions new
circumstances come to our attention after the placement of your order.
Therefore, we reserve the right to cancel your order for a full refund
at any time.
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Why was I charged sales tax on my purchase?
State tax is applied to an item if the customer resides in the shipping
address state.
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Shipping FAQs
The
standard shipping time for orders shipped via UPS ground is 5-10 days,
and promotional items should ship in 4-7 days. Large items such as big
screen TV\'s or appliances are shipped via common carrier (trucking company)
and may take up to 21-28 days to arrive.
Can I have an order shipped to my P.O. Box?
Yes. We use both the United States Postal Service and Federal Express.
We must have a valid street address to ensure proper delivery.
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Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just
replace your address with the address you want to ship your merchandise
to, then continue.
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How are shipping charges calculated?
Shipping charges vary according your delivery date.
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Where are we located?
Our offices and showroom are located at 5770 NW Expressway Suite 101 Oklahoma City, Oklahoma.
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