Frequently Asked Questions

 
  1. Can I have my order shipped to a different address?

  2. Can I have my order shipped to a P.O. Box?

  3. How long will it take to recieve my order?

  4. What Credit Cards do you accept?

  5. What is your return policy?

  6. Where are you located?


  1. Can I have my order shipped to a different address?



    Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue.



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  2. Can I have my order shipped to a P.O. Box?



    Yes. We use both the United States Postal Service and Federal Express. We must have a valid street address to ensure proper delivery.



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  3. How long will it take to recieve my order?


    The standard shipping time for orders shipped via UPS ground is 5-10 days, and promotional items should ship in 4-7 days. 



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  4. What Credit Cards do you accept?


    Visa, Mastercard, American Express and Discover/Novus cards are accepted, as well as debit cards which bear the Visa or Mastercard logo.



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  5. What is your return policy?


    Your 100% satisfaction is very important to us! Top priority is taken with every transaction to result in a pleasant, convenient and successful shopping experience. If it is not, we are happy to offer a refund on the return of any item within 30 days of the shipment date or exchange the item for a new one.

    To streamline your return, we ask that you please note the following.

    • The product must be in new, unused, and unworn condition with all original packaging materials, unused warranty cards, and instructions booklets.
    • Call Toll Free 800-654-3259 for a RMA number to write on your Returns Sheet enclosed with your order.
    • Then send it back US Postal Mail Insured for what you paid.

    **Please note - All returned merchandise after the 30 Day Guarantee Period will incur a 10% restocking fee. Any custom design made jewelry (with prior consultation above) will incur a 20% restocking fee to recover some costs. In 20 years we have had only 3 pieces returned that were custom design and this was due to client "completely" changing there mind on the previously approved design to the point where we could NOT accommodate their wishes in the previous budget. Refunds will be made by company check within 10 days after receiving your return item. We will refund the purchase price of the item minus the original shipping costs and any restocking fees as stated above. Returns and warranties must be sent prepaid and insured for the full price by a traceable carrier such as United States Postal or Federal Express.



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  6. Where are you located?


     

    Our offices and showroom are located at 5770 NW Expressway Suite 101 Oklahoma City, Oklahoma.

     

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