We are celebrating our 12th
Year on the Internet, selling Gems and Jewelry to the Public. Our websites are
Secure Shopping Sites with Thawte Certificate. With thousands of Internet clients in 12 years, you can
be assured of a great product, super price and PERSONAL, FAST service !! In
addition we service the Jewelry Trade since 1980 as a Custom Cutting House (brick and mortar),
Fine Jewelry Manufacturer and Wholesale Opal Supplier, as well as Gem and Jewelry
Repair for thousands of US Retailers and Designers. We have a Retail Store
in Oklahoma City, OK USA. A tradition of over 22 Years in the Gem and Jewelry business. In addition, we have a Verisign approved Secure OPAL and Opal Jewelry Shopping Site at J Thomson Custom Jewelers
Our GOAL is your complete Satisfaction ! We give a 30 Day Money Back Guarantee on all purchases except Diamonds which are 10 days. We welcome the challenge
and opportunity to supply any gemstone, custom jewelry design or opal. We even do handcrafted Platinum Jewelry inhouse with our Award Winning Designers.
We can work closely with you to design a special custom piece of jewelry in any metal. See HOW we do this online at CustomFineJewelry.com . Many times we can repair/ salvage
damaged Gems, Jewelry or Opals or Opals that may have flaws. Just because a
stone has a small problem you would not believe what we can do to salvage your
Opal Gem if we just have a chance to examine it via photo, drawing or in real
life. CALL 1-800-376-6725 for any questions.
Our Guarantee
Our stones are guaranteed
for one year against natural crazing if sold to you loose (unset). In jewelry,
we have the same guarantee only if we set the stone. We will replace any crazed
or cracked stone with one of equal quality. We cannot guarantee stones against
damage done by normal wearing, mistreatment or placement/removal in the setting
by someone else. Please follow enclosed opal care instructions
with each purchase.
J Thomson Custom Jewelers
FACT: We want you to be Satisfied 100%, we back our Service Quality and Products...
FACT: We are in business to make money, this is our full-time job and life !!
FACT: We love Opal / Colored Stones and we are experts in this area...if we
do not know we will find out !
FACT: We can supply trade and client references to you at any time at your request.......
FACT: We are fully insured with Jewelers Mutual Insurance Coverage.......
FACT: We are listed with the Jewelers Board of Trade and a Polygon Member
FACT: We are Dealer Members of the American Gem Trade Association (AGTA)
PLEASE READ BEFORE
ORDERING
1. How to Order: Please give us as much information as possible via email
or phone and see detailed, ORDERING instructions on this page. For stones to be matched
please send us the broken stones or other stones that you need matched for quality,
size and colors. This goes for pieces to match other jewelry sets. Customer
Number, Customer Name, Address, Phone Number, Stone, Size, Shape, Quantity,
Color. Shipping and Handling due regardless of sale or return !!
2. First time jewelers/designers
will need to supply 3 business references or have JBT 1 or 2 rating, Fax info
to 405-495-6611, Net 30 days open account, and/or memo. COD available to 3 and
4 rated jewelers unless already established in good standing. Allow at least
two days to check references. Orders can be accompanied with a check or money
order. Allow for check to clear. We are a part of the JBT Electronic information
transfer. The immediate transfer of credit information gives JBT what they need
to compile individual account ratings.
3. Returns and Refunds:
Your 100% satisfaction is very important to us! If you are not completely satisfied
with any item ordered from us, please return it within 30 days for full credit
to your account.If a refund is desired, please call us at 1-800-376-6725- All return items must be
in re-salable original condition with original inventory codes. Also specify
the invoice number of the returned item. Shipping and Handling will be due regardless
of return.
4. Matching: Opal
is a difficult stone to match. If at all possible, send us the stone to be matched
either loose or mounted. We must have an example to compare. We
have a complete in-house manufacturing factory, we can repair and/or set your
stone for your. If you have a free-form or non-standard size opal to be matched,
and we do not happen to have one in stock, we may possibly be able to cut a
new stone for you from rough or existing cut stock We will quote on a "per
piece" basis. We will always recommend the most efficient manner. Full
color drawings and detailed descriptions can be used as well.
5. Shipping/Insurance:
We ship all orders for FEDEX second day delivery, or USPS insured for less
than $ 500 value. Registered Mail will be used for orders greater than $ 500
or Jewelry Value greater than $ 500. If next day is required, please inform
us at time of order. An additional charge for overnight will be added. All orders
of less than $100 will have a $ 4.00 charge added for shipping and handling.
We will insure all orders over $ 100 for value.
6. Minimum orders: There
is a $10.00 minimum order on loose stones. No minimum on mounted jewelry. Orders
placed via our website and email with full details of your need, get an additional
5 % discount off of retail due to the efficiency savings and no phone calls.
We do accept all credit cards and can take your card number via email or telephone
or fax. We also have 90 days same as cash and always willing to work some split
payments if need be !
7. Physical Store Hours:
Tuesday to Friday, 10:00 a.m. to 5:30p.m., Saturday, 10:00 a.m. to 2:00 p.m.
C.S.T., we are closed on Sunday and Monday. For special orders and meetings
call for appointment or e-mail us atgems@customfinejewelry.net
We will try our hardest to reply within 24 hours, you can always call us at
800-376-6725 !!
8. Cutting and Repair:
We offer a full service in cutting and polishing OPAL and Gem Cabochons.
We also have expert Faceting people available at our call. If you have a stone
that needs repair or re-polishing, we are happy to offer this service to you.
Stones are accepted for repair/polish on a no-risk basis. We examine the situation
and make recommendations to you on our opinion, you decide and we proceed. Costs
average about $ 40 to $ 80 dependent on labor involved to remove, repolish and
re-set the stone in a mounting etc. There is a $ 15.00 minimum on repairs.
9. Retail Internet:
Our web site is a virtual shopping area with most of the same itmes in our physical
store in Oklahoma City, Oklahoma. Therefore, we have all pricing at Retail. If
we are having a SALE in our store then we will have discounts off of
our Internet Store products. We are also a major wholesaler to thousands of
jewelry stores and designers worldwide, therefore we offer wholesale prices
to those long-time volume customers. We cut opal, repolish opal, design jewelry,
fix jewelry and manufacture jewelry. We custom cut and design opals, gems and
settings in gold, silver and base metals. No job too small and please do not
hesitate to ask, we may be able to help you or send you to someone who can !
